Service/Service Writer/Parts
Developing Procedures to enhance the profitability of service related departments.
Service Consultant Training
Initial Training
• Phone Skills for today's service advisor
• Setting Appointments
• Customer follow through
• Calls that make or break
Service Drive Philosophy
• Understanding the demands of today's service customer
• Exceeding customers expectations
• Listening & communication
• Fix the customer before you fix the vehicle
• Making the up sell happen
